Help & Booking
Booking Frequently Asked Questions
Quick answers about confirmations, pickup, changes, cancellations, balloon weather and travelling with TripTurkeyNow.
Before booking
How do I know whether a date is available?
Select the date on the product page or contact us with the experience link, preferred date and number of travellers. Availability is not guaranteed until the booking is confirmed in writing.
What is included in the listed price?
Inclusions differ by experience. Use the inclusions and exclusions on the selected product page and your final confirmation. Optional activities, personal expenses and drinks should not be assumed to be included.
Can I request a private tour?
Yes. Send your preferred route, dates and group size through the custom tour request page. Private-tour availability and pricing are confirmed separately.
Are tours suitable for children?
Suitability depends on the activity, age, height and supplier rules. Provide every child's age before booking and ask about child seats, walking distances, underground spaces and balloon-flight restrictions where relevant.
What if I have mobility, dietary or medical requirements?
Tell us before payment. Some sites include uneven surfaces, steps, narrow passages or extended walking. We can explain the planned route, but accessibility must be confirmed for the specific service and date.
Confirmation and payment
When is my booking confirmed?
Your booking is confirmed when TripTurkeyNow sends a written confirmation or voucher. An enquiry, pending checkout or payment attempt without confirmation should not be treated as a confirmed reservation.
I paid but did not receive confirmation. What should I do?
Check your spam folder, then contact us with the lead traveller name, email address, activity, date and payment reference. Do not repeat the payment until the team checks whether the first attempt was recorded.
Which currency will I be charged in?
Use the currency and final total displayed at checkout or on the written payment request. Your bank may apply its own conversion rate or international transaction charge.
Is it safe to send card details over WhatsApp or email?
No. Do not send a full card number, security code or online-banking password through messages. Use only the official checkout or approved payment method provided for the booking.
Pickup and the activity day
When will I receive my exact pickup time?
Pickup times can change with the season, hotel location and operating plan. Use the latest time sent by the team and remain reachable by WhatsApp or phone.
What happens if my hotel changes?
Send the new hotel name and address as soon as possible. Pickup from the new location is subject to the service's coverage area and may require a different meeting point.
Will a Cappadocia balloon flight operate if the weather looks good?
Not necessarily. Flight operation depends on the operator's final safety and operational decision. No balloon flight, route or exact takeoff location should be considered guaranteed in advance.
What happens if an operator cancels an activity?
We will explain the available rescheduling, alternative or refund options for the affected service according to its booking terms. Other services in the itinerary may remain confirmed.
Changes and cancellations
How do I change or cancel a booking?
Contact us in writing with your booking reference, lead traveller name and requested change. Fees and refund eligibility follow the product-specific terms accepted at booking.
Can I transfer my booking to another person?
Ask before making any change. Named flights, tickets, permits and supplier reservations may not be transferable or may require a fee.
