If you cancel or request a change

1. Send the request in writing by email or WhatsApp using the official contact details below.
2. Include the booking reference, lead traveller name, service date and the change or cancellation requested.
3. Your request is assessed using the product-specific cancellation terms accepted when the booking was made.
4. We will confirm whether the request is possible and explain any supplier charge, price difference, credit or refundable amount before processing a change.

A message is not proof that a booking has been cancelled. Keep the written cancellation confirmation sent by TripTurkeyNow.

Flights, hotels and other supplier services

Some bookings include separately reserved services such as domestic flights, hotels, attraction tickets or private transport. These components may have their own change and cancellation rules, including non-refundable fares or name-change restrictions.

When only part of an itinerary is cancelled, any refund is limited to the eligible amount for that part after applying the relevant booking and supplier conditions. Services that remain available may continue as confirmed.

If an operator cancels or changes a service

Weather, safety decisions, road conditions, site closures, insufficient participation or other operational circumstances may require a service to be delayed, changed or cancelled.

When this happens, TripTurkeyNow will communicate the option available for the affected service, which may include rescheduling, a suitable alternative, credit or a refund under the applicable booking terms. An operational change to one service does not automatically cancel or refund unrelated services in the same itinerary.

Cappadocia balloon weather cancellations

Balloon flights operate only when the operator determines that conditions are suitable. If a flight cannot operate, we will first explain the rebooking or refund option that applies to that balloon reservation.

Book the first available morning of your Cappadocia stay when possible. This may create another opportunity to fly, but rescheduling remains subject to weather, capacity, operator availability and any price difference explained before reconfirmation.

Approved refunds

• Refunds are normally returned through the original payment route where possible.
• TripTurkeyNow will confirm the refundable amount before or when the refund is submitted.
• Bank, card-network, currency-conversion and supplier processing times are outside TripTurkeyNow's direct control.
• Exchange-rate movements or charges applied by a customer's bank may cause the received amount to differ from the original account-currency amount.

Late arrival and no-show

Arrive at the confirmed pickup point or meeting location before the stated time. Missing a service because of late arrival, an incorrect hotel, an unreachable phone or failure to meet an entry requirement may be treated as a no-show under the product-specific terms.